【nTechFit】KB-a1

▶︎Shipping Issues

International shipping is prone to delays and issues. Please check the tracking number provided in your shipping confirmation email at least once every three days. If your package has entered your country and the tracking status has not updated for more than three days, please contact your local postal service immediately.

Depending on your country, some packages may be delivered without action on your part, while others may require you to request delivery manually.

▶︎To Ensure Smooth Delivery

Once your package arrives in your country, you can check which local carrier will handle your delivery by using tracking sites such as Japan Post or 17track.
In some cases, your package will be delivered automatically; in other cases, you may need to contact the carrier to arrange delivery manually.
Regardless of the situation, we recommend calling the local carrier once your package has arrived in your country to ensure smooth and timely delivery.

▶︎Shipping Schedule

We ship from Monday to Friday.
The post office does not accept international parcels on weekends, so we do not ship on Saturdays or Sundays.
Orders placed late on Friday may be shipped on Monday.
We are also unable to ship via Japan Post on holidays, so shipments will be made on the following business day.

▶︎Customs Duties

Customs duties are the buyer’s responsibility. Small personal orders are often duty-free, but rules vary by country. Please check your local customs before ordering.

▶︎Returned Packages

If a package is returned, we’ll cancel the order and refund only the product cost—shipping fees are non-refundable.